Customer Care Representative – Work from Home in E-Commerce Remote

Position: Part-Time Customer Service Rep – Digital Agency
Employment Type: Part-Time
Location: Dallas, TX
Job Category: Customer Service

Are you passionate about delivering exceptional customer service? Join our dynamic digital agency in Dallas as a Part-Time Customer Service Rep. You will be the first point of contact for our clients, providing stellar support and helping to solve their inquiries efficiently. This role is perfect for individuals with excellent communication skills, strong problem-solving abilities, and a knack for building relationships. Flexibility, attentiveness, and a customer-first attitude are essential. This part-time position offers invaluable experience in the digital marketing industry, setting the stage for future career growth.

About Us

Wanderlust Ventures, Inc. is an innovative hiring solutions provider based in the US. Our mission is to connect talented professionals with leading companies across a range of industries, including travel, digital agencies, medical, finance, education, fitness, design and decoration, food, home services, and e-commerce. We pride ourselves on our expert team, which possesses deep industry knowledge to help clients streamline their hiring process and find the best fit for their organizations. At Wanderlust Ventures, we foster a culture of excellence and innovation, striving to deliver remarkable solutions and services that drive success for our clients and candidates alike.

Job Responsibilities

• Respond promptly and professionally to customer inquiries and requests via phone, email, and chat.
• Resolve customer issues by clarifying problems, offering solutions, and following up to ensure satisfaction.
• Collaborate with team members to improve customer service processes and quality.
• Maintain and update customer records in the CRM system.
• Assist with customer feedback collection and contribute to process improvements.

Required Skills

• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to work independently and as part of a team.
• Proficiency with CRM software and customer service tools.
• Prior experience in a customer service role is preferred.

What We Are Offering

• Competitive hourly rate with opportunities for performance-based bonuses.
• Flexible working hours to accommodate your schedule.
• Comprehensive training program and ongoing support.
• Opportunities for career growth and advancement within the company.
• A positive and energetic work environment.

Opportunities

Joining our team means becoming part of a dynamic and supportive work environment. Not only will you gain valuable experience in customer service within the digital agency industry, but you will also have the opportunity to enhance your skills and grow professionally. We are committed to your development and offer pathways for career advancement, allowing you to explore various areas within the company.